How do I get ATS/FAMIS/CPS access?

Users must first be on their DBN’s Galaxy Table of Organization and have a DOE email.

If you are requesting access to ATS or FAMIS, please also complete this form to be added to the RTE access group: https://charterschools.mojohelpdesk.com/mc/knowledge-base/articles/315837

If you need ATS/CPS/FAMIS Access:

ATS: https://schools.ra.nyc.gov/

CPS: https://www.finance360.org/standalone/cps/Login.aspx?login=

FAMIS: https://www.finance360.org/famis/portal/login.aspx or Office of Nonpublic and Charter School VPN Portal (on non-DOE networked computer)

Follow this step-by-step guide to submit DOE systems access requests for ATS, CPS, or FAMIS through Support Hub:

Step 1: Sign In

Step 2: Create a Ticket

Click Tickets → Create a Ticket.

Step 3: Service Group

Select **Technology Support **.

Step 4: Choose Category

Select Application and Software.

⚠️ Do not select any other category.

Step 5: Choose Catalog item

Select Access to Application option for new, or modification request. If you select an option other than Access to Application, the request will not be routed directly to Systems Access and your request may be delayed.

Step 6: Reporting Type and Insert the DBN of the school site you need access to

Select Reporting for Myself.

Please Note: If you are making a request on behalf of a staff member, you must change the selection from “Reporting for myself” to “Reporting for Other Staff”, then enter that person’s information.

Type in the alpha numeric code (i.e., 01M456 if you are a DOE school or 84K123 if you are from a charter school) in the space provided.

Step 7: Find the System (Technology/Application)

Type in the application needed If for any reason you cannot find an application, you can also click Advanced Search (see below for details regarding advanced search options).

⚠️ You may only request one system per ticket and one ticket per school. Submit additional tickets if needed. Skip the OS and Asset fields.

Here are the steps for using Advanced Search:

In the popup, choose Technology/App Code from the dropdown.

Type the desired systems and hit the enter key. See below for what to select for each system (IN GRAY). After selecting the system skip the OS and Asset fields, as they do not apply for access requests:

FAMIS

Step 8: Describe the Request

Enter a brief description of the request. Please include all pertinent information regarding your request.

Step 9: Account Operation (Indicate Type of Request)

Select one:

- New Account

- Modify Account (If you are a charter user who previously had ATS access and has since moved to a new school, your DOE email changed. In the *Request Type *section, select Modify an Account, write your previous ATS User ID, check Change Location, and add your new DBN.)

- Deactivate Account (must use “Reporting for Other Staff” in Step 6)

Please Note: The drop-down menu options will be displayed based on your RACF account availability

Step 10: Select Access Level

Choose the appropriate access level. Only select either School Secretary or Principal Only. These are the only two options for charter users. Everything else will be rejected by DIIT.

Step 11: Submit Request

Click Submit.

Step 12: Principal/Supervisor Approval

An email will be sent to your Principal/Supervisor The screenshot below is an example of the email the approver will receive.. Note that for charter schools, this email will be sent to the DOE email of anyone with the title “Charter School Principal” on the Galaxy TO.

Remind them they must approve or reject the request via the link in the email. Reminder emails are sent daily for 3 consecutive business days until a response is received.

Your ATS/CPS/FAMIS username and password will be emailed to your DOE email. Please note that the username and password for ATS/CPS/FAMIS are different than your DOE username (email) and password.

If you need support resetting your ATS/CPS/FAMIS password (you must know your DOE username and password to log into the Password & Profile Management site): https://charterschools.mojohelpdesk.com/mc/knowledge-base/articles/315833

Please note:

ATS account becomes inactive after several months of nonusage. You will have to resubmit the forms to get access again.

Each time you switch schools, you will receive a new email and need to resubmit ATS access forms. Your ATS username does not follow you to your new school.

Notes for after you have submitted the SupportHub ticket:

Please watch your NYCDOE email for any questions or additional information the systems access team may need, including to verify if you had access to prior schools.
Approval emails will be sent to the principal listed in Galaxy through the ticketing system from servicedesk@comms.schools.nyc.gov and will have the subject line “Incident Approval Request."
You will receive your ATS/CPS/FAMIS login information to your DOE email account, typically within 72 hours.

Troubleshooting:

If the ticket is marked “Resolved” by the SupportHub team, but you did not receive the ATS/CPS/FAMIS user ID and password, call DIIT - 718-935-5100.
Your access request will be sent to the DOE email address (their @schools.nyc.gov address) of your principal in Galaxy, and they must approve it within three consecutive business days.
After three business days the request link will expire. Please make sure your supervisor checks their DOE email account for an email from:
- DOE_Systems@schools.nyc.gov if you entered your request through the Self-Service Portal, or
- servicedesk@comms.schools.nyc.gov if you entered your request through SupportHub.
If you do not receive access within a week or so, you can monitor your ticket if your request was entered in SupportHub. If entered through Self-Service, create a ticket in SupportHub(Open external link) or call 718-935-5100 to inquire about your request.
If two weeks have passed since you submitted a ticket on SupportHub and you called DIIT with no resolution, submit a ticket in Mojo Helpdesk. Include both the SupportHub ticket number as well as a screenshot of your SupportHub entry with ticket details. We will escalate.